In case You decide  for one or other reason to give up the purchased product, You can do it in accordance with  the RF Law «Protection of Customers’ Rights»  No.2300-1, dated July2,1992.

Return of Proper Quality Product.

1. The Customer has a right to cancel the order for Product at any time prior to  Product receipt  and after Product receipt  — for the duration of 7 (seven) days, except for the day of purchase.
2. The return of a proper quality Product is possible, provided its marketable state and consumer properties remain unchanged, and the document confirming the fact  and conditions of  the mentioned Product purchase is available.
3. The Customer has no right to refuse to acquire the Product having individually-specified properties, in case the mentioned Product, may be used only by the Customer  purchasing this Product.
4. In case of the Customer’s refusal to acquire the proper quality Product, the Seller shall pay him back the sum of money that was paid by the Customer under the Agreement, except for the Seller’s expenses on delivery of the returned product from the Customer not later than 10 days from the date of the respective claim being made by the Customer.

Return of Inadequate Quality Product

The inadequate quality product implies a product that cannot maintain its functionality owing to serious defects (with defects/faults present).

The Purchaser who bought an inadequate quality product will have the right (if no mention was made by the Seller to this effect) to make at his option any of the claims listed below:

• product replacement  by an identical mark (type, make)  product or by a similar product of another mark (type, make) with the respective recalculation of the purchase price  made;
• proportional discount of purchase price;
• removal of product defects free of charge or reimbursement of expenses  on their removal by the Purchaser himself or  by a third person;
• purchaser may refuse to fulfill the Agreement and  insist on refund of the sum he has paid for the product.

In case of return of a highly-technical product of inadequate quality (the list of such roducts  was approved by RF Government Decree No. 924,  dated Nov.10, 2011 «Approval of the List of Highly-Technical Products»), the Purchase will be right to insist on:

• product replacement by an identical mark (type, make) product or by a similar product of another mark (type, make)  with the respective recalculation of the purchase price made;
• or refuse to fulfill the Agreement and  insist on refund of the sum he has paid for the product.

All the above-mentioned claims in connection with the return of an inadequate quality product may be made within the following periods of time:

• product has a specified warranty period —  for the duration of the whole warranty period;
• product has no specified warranty period —  within a reasonable period of time, but not in excess  of 2 years.

The E-Shop will have the right to refuse either to change or return the product, in case it finds that the serious defect detected is the result of product misuse.

In the event of disagreement as to the product quality or cause of defect, the E-Shop will have the right to carry out an independent examination at its own expense. The Purchaser may  participate in the examination and  may challenge  the expert’s  decision in a court of law. In case the examination reveals, that the product defect has occurred at the Purchaser’s fault, the Purchaser shall be obliged to reimburse to the E-Shop the cost of examination, as well as the expenses associated with it, such as product transportation and storage.